Cata-Collect ships to customers worldwide. If your country is available during checkout and you can complete your order, we can ship to your location.

Available shipping methods, delivery options and costs are automatically calculated based on your delivery address.

Yes. All Cata-Collect orders are shipped with tracking, allowing you to follow your parcel from dispatch to delivery.

Once your order has been shipped, you will receive an email containing your tracking information. We recommend keeping an eye on the tracking status, especially when delivery to a pick-up point is required.

Express shipping may be available depending on your destination and the shipping services available for your country.

All available shipping options are displayed during checkout, together with their respective prices.

Shipping costs depend on your destination, the size and weight of your order, and the shipping method selected.

The exact shipping cost is calculated automatically and displayed at checkout before you complete your payment. This means you will always know the full shipping cost before placing your order.

Delivery times depend on the destination country and the shipping service selected during checkout.

Cata-Collect processes orders as quickly as possible, after which the delivery time depends on the carrier and destination. International shipments may occasionally experience additional delays due to customs processing or local carrier conditions.

Orders are normally processed and dispatched within 3 business days after payment has been confirmed.

During particularly busy periods, major releases or holidays, processing may occasionally take slightly longer. As soon as your parcel leaves our warehouse, you will receive a shipping confirmation with tracking information.

Pre orders are shipped at release date Mentioned in the product listing. 

If your order has not yet been shipped, please contact us as quickly as possible. We will do our best to update the delivery address before dispatch.

Once a parcel has been handed over to the shipping carrier, we can no longer guarantee that the delivery address can be changed.

Please always check your shipping details carefully before completing your order.

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Once an order has been shipped, it can no longer be cancelled as an unshipped order. If the order is eligible for return, the applicable return procedure can be followed after delivery.

Once your order has been dispatched, you will receive an email containing your tracking information.

If you created a Cata-Collect customer account, you can also view your order information from your account.

Please check your spam or junk folder if you have not received the shipping confirmation email.

Customers within the European Union have a 14-day withdrawal period after receiving their order, subject to the conditions stated in our Return & Refund Policy.

Returned products must meet the applicable return conditions and should be returned carefully packaged.

Mystery boxes that have been opened cannot be returned. In addition, any products with a seal, shrink wrap or plastic packaging that has been opened are not eligible for return and must be returned in their original, unopened condition.

Before returning an item, please contact Cata-Collect so we can confirm the return procedure and provide the necessary instructions.

The statutory EU 14-day right of withdrawal applies to eligible EU customers.

If you are located outside the European Union and experience a problem with your order, please contact our customer service team. We will review the situation and assist you based on the circumstances of your order.

Items must meet the return conditions stated in our Return & Refund Policy. Products should be unused, unopened where applicable, and returned in their original packaging.

Please package returned items carefully. Products that arrive damaged, incomplete or in a condition different from how they were originally supplied may not qualify for a full refund.

Mystery boxes can only be returned while they remain unopened and in their original condition.

Once a mystery box has been opened, its contents have been revealed and the product can no longer be returned under our standard mystery box return conditions.

We therefore recommend checking your order carefully before opening the mystery box.

Please contact Cata-Collect within 2 days of receiving the parcel.

To help us process the claim with the shipping carrier, please keep all packaging and provide clear photographs showing:

• the shipping box;
• the internal packaging materials;
• the shipping label;
• any visible damage to the parcel;
• and the damaged product itself.

These info's are needed for the shipping company. Without them we can't process and accept a claim. 

Please do not discard the packaging until the case has been reviewed. Depending on the outcome and product availability, an appropriate solution such as a replacement or refund may be offered.

Orders are normally processed and dispatched within 3 business days after payment has been confirmed.

During particularly busy periods, major releases or holidays, processing may occasionally take slightly longer. As soon as your parcel leaves our warehouse, you will receive a shipping confirmation with tracking information.

Pre orders are shipped at release date Mentioned in the product listing. 

Once your returned item has arrived, we will inspect it to confirm that it meets the applicable return conditions.

After approval, the refund will be issued using the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

You will receive confirmation once the refund has been processed.

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Once an order has been shipped, it can no longer be cancelled as an unshipped order. If the order is eligible for return, the applicable return procedure can be followed after delivery.

Yes. Cata-Collect uses Shopify's secure checkout infrastructure to process online orders and payments.

Payment details are handled through the payment services available during checkout, helping provide a secure purchasing experience.

Available payment methods can vary depending on your country, currency and device.

All payment methods currently available to you will automatically be displayed during checkout before you place your order.

Yes. After successfully placing your order, you will receive an order confirmation by email containing the relevant order details.

Customers with a Cata-Collect account can also log in to view their order information.

If you do not receive the confirmation shortly after ordering, please check your spam or junk folder before contacting us.

Orders shipped outside the European Union may be subject to import duties, taxes or other customs charges imposed by the destination country.

These charges are determined by local authorities and, where applicable, are the responsibility of the recipient.

Customs procedures can also occasionally affect the delivery time of international shipments.

Import duties and customs charges are not included in the product or shipping price unless they are specifically shown as included during checkout.

Because customs regulations differ between countries, we recommend checking your local import requirements if you are unsure whether additional charges may apply.